The other day I watched the film The Hangover.
For those who may not have seen it the film portrays a riotous weekend on a stag party in Las Vegas.
Whilst watching it, one of the lines in the film really struck a chord on how we communicate, the words we use and how they are understood by others. One of the actors approaches the others wearing what they suggest is a man purse.
He is mortified and his response is as below:-
“It’s not a man purse, its a satchel. Indiana Jones has one. “
How many times have you referred to something in a conversation very clear about what you mean and yet are met with a completely blank face by the person you are talking to.
On the telephone unless you are on Skype, facetime, google hangouts etc you do not have the chance to observe the others persons reactions so please make sure that every now and then you take the time to clarify exactly what you are referring to and that the person on the end of the phone really does understand.