Category Archives: gratitude

Keep calm, keep calling, your customers need to hear from you!

Many companies think that the use of a telephone in their business is now defunct and that the world of social media will solve all their customer service and ultimately sales issues. In no way am I saying that social media is not a phenomenal addition to the world of communication and is allowing smaller agile companies to undertake business across multi channels and on an international basis but the art of direct conversation, whether warm or cold still continues to yield conversions which significantly contribute to the sales targets.

Keep Calm and Keep Calling

Keep Calm and Keep Calling

I have had many debates with sales people who think that the fact that they have sent an email to someone, or had a tweet with someone means that they no longer have any responsibility to follow up the email or tweet, that is down to the recipient. In many instances it is really beneficial and easy to find out the information you need simply by using the telephone whether desk based, IP or mobile.

Essentially people like to talk, like to be heard and also like to listen to stories.

So make sure that you call your customers and clients regularly as you will be amazed at all the other opportunities you can identify and what you can learn about your products and services.

If you struggle picking up the phone to clients Ballyhoo can help on your behalf email us on Stella@ballyhoo-media.co.uk or if you can call us on 01978 280083

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Quote of the day

It’s Friday and as we look back at the week we though we would share a quote which all love, hope you have all had a fantastic week too.

 

love the life you live

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A happy customer makes all the difference

At Ballyhoo Media we work tirelessly in the background so that our clients can win new business and grow their own companies.

We always hear if there are any small questions or matters which arise, but very often the fact that we have done and are still doing a great job for them is not articulated.

So you can imagine how thrilled and grateful we were when we received the comment below:-

“ I engaged Ballyhoo Media on a six month telesales campaign, in what is a very challenging highly competitive industry. My expectations were modest and this was a test for me as to the viability of using an agency to carry out this important task for my business. They have outperformed my wildest expectations in every aspect, with just half of the contract complete they  generated  enough new business to justify the entire campaign. Ballyhoo are very professional, operate with complete integrity and represent my business as if it where their own. Rawson Digital are looking forward to a long and mutually beneficial working relationship with Ballyhoo Media.”

Director  www.Rawsondigital.co.uk 

When you are working with an individual or a company who is great at what they do, don’t forget to tell them it makes a world of difference.

 

Remember to tell people how great they are

Remember to tell people how great they are

 

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